After-sales service

About us

Intelligent Energy Sharing the World

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1. 24-hour after-sales service system.

2. Regional rapid technical service system.

3. Periodic system review on-site inspection service.

4. Free system maintenance upgrade service.

5. Provide management operation training for free, assist customers to establish data center.

6. Open technical port for business system integrating.

Emergency response 7*24 hour maintenance

I level response: provide maintenance by telephone communication

Telephone communication > problem identification> plan preparation > field guidance

II level response: remote maintenance

Telephone communication > problem identification > software maintenance > problems solving

III level response: field maintenance

Telephone communication > problem identification > analysis evaluation > specialist handling

Service promise

Service purpose: cooperate with customers sincerely; be customers the most reliable friends.

Service attitude: rapid, professional sincere.

Service goals: provide customers with advanced, reliable, quality product technology.

Service network

Our company provides 24-hour telephone consulting channels for customers around the country to answer questions solve problems; at the same time, after-sales service departments are set up in the headquarter local service centers around the world, to satisfy every request of users timely effectively. In addition, the remote service center in headquarter can deal with problems for customers through the computer remote guidance.